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Special Needs Support

Peer Support for Families Navigating Regional Center Services

If you’re feeling unsure about how to navigate Regional Center services or what support your family may qualify for, you don’t have to figure it out alone. The REACH Family Liaison program connects you with someone who understands the system and can help guide you. To learn more, contact Ana Palafox-Rau at (714) 447-3301 ext. 204 or apalafox@fsn-oc.org.

GUIDANCE FROM EXPERIENCE

Support From Someone Who Understands the Journey

The REACH Family Liaison program provides peer mentorship for individuals and families receiving services through the Regional Center of Orange County (RCOC). Navigating disability services can feel overwhelming, especially when trying to understand eligibility, available programs, and how to access the right support. This program connects families with trained Family Liaisons who have personal experience navigating similar systems and challenges.

Family Liaisons offer guidance, encouragement, and practical support based on real-life experience. They help families better understand available resources, ask the right questions, and feel more confident navigating services. This program is designed to complement the work of your Regional Center Service Coordinator by providing additional support from someone who understands what you’re going through.
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HOW WE SUPPORT FAMILIES

Guidance for Navigating Regional Center Services

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Understanding Available Services

Learn what programs and supports may be available through the Regional Center and how they apply to your family.
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Preparing for Meetings

Get help understanding what to expect in meetings and how to ask questions that support your child’s needs.
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Connecting to Community Resources

Find additional programs and services in Orange County that support your child and family.
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Emotional Support and Encouragement

Talk with someone who understands the challenges of navigating disability services and can offer reassurance and perspective.
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Navigating Next Steps

Get guidance on what actions to take after evaluations, meetings, or service changes.

YOU DON’T HAVE TO DO THIS ALONE

Support Makes the Process Easier to Navigate

Navigating disability services can feel confusing, especially when systems use unfamiliar language and processes. Many families worry they may be missing opportunities or not advocating effectively for their child. Having support from someone who understands the system can make a meaningful difference in how families experience this journey.



With the right support, families can:

  • Feel more confident navigating Regional Center services

  • Better understand available programs and eligibility

  • Ask informed questions during meetings

  • Connect with helpful community resources

  • Feel supported by someone who understands their experience
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COMMON QUESTIONS

Questions About REACH Family Liaisons

  • Who can participate in the REACH program?

    Families and individuals receiving services through the Regional Center of Orange County (RCOC) may be eligible for support through the REACH program.

  • How do I get connected with a Family Liaison?

    Families can request a referral through their RCOC Service Coordinator to be connected with a REACH Family Liaison.

  • Is this the same as my Regional Center Service Coordinator?

    No. Family Liaisons provide peer support and guidance, while Service Coordinators manage services and formal planning.

  • What kind of support will I receive?

    Families receive guidance, encouragement, and help understanding services, resources, and next steps.

  • Is this program free?

    Yes. The REACH Family Liaison program is provided at no cost to eligible families.